IykonicShoes Refund Policy

At IykonicShoes, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. This policy outlines the conditions under which you can return an IykonicShoes product and receive a refund.

Eligibility for Refunds:

• Unopened and Unused Products: You may return unopened and unused IykonicShoes products within 3 days of purchase for a full refund of the product price.
• Opened or Used Products: Due to hygiene reasons, we cannot accept returns of opened or used IykonicShoes products.
• Defective Products: If your IykonicShoes product arrives defective or damaged, please contact us immediately for a replacement or full refund.

Return Process:

1. Contact Us: To initiate a return, please contact our customer support team at contact@iykonicshoes.com.ng within the eligible return window. They will provide you with a return authorization number (RAN) and instructions on how to return your product.
2. Return Shipment: You are responsible for securely packaging and shipping the return to the address provided by our customer support team. Please keep your receipt for tracking purposes.
3. Refund Processing: Once we receive your returned product and verify its condition, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.

Exceptions:

• Final Sale Items: Some items may be marked as “Final Sale” and are not eligible for returns or refunds.
• Shipping Costs: Original shipping costs are non-refundable unless the product is defective or damaged upon arrival.
• Return Time-frame: Returns must be initiated within the specified time-frame (3 days of purchase).

Contact Us:

If you have any questions regarding our return policy, please don’t hesitate to contact us:

• contact@iykonicshoes.com.ng
• +2349039698956

We appreciate your understanding!